Privacy Policy: Renee Jeffery Holistic Counselling Therapies
This Privacy Policy was last modified on: 29th March 2023
At Renee Jeffery Holistic Counselling Therapies accessible at https://www.reneejeffery.co.uk one of my main priorities is the privacy of my visitors. This Privacy Policy document contains types of information that is collected and recorded by Renee Jeffery Holistic Counselling Therapies and how I use it.
If you have additional questions or require more information about my Privacy Policy, do not hesitate to contact me by email at hello@reneejeffery.co.uk
Consent
By using my website, you hereby consent to this Privacy Policy and agree to its terms.
Information collected about you
I collect your personal information if you complete a form on my website, fill out a paper form, send me an email, contact me by telephone, join my mailing list, attend an event, or if you message me on social media or online platforms. It will depend on your own privacy settings on social media to how much information I receive, so be sure you check these first. Depending on what you contact me about, I may collect the following types of personal information: your name, email address, address, telephone number, date of birth, payment information and IP addresses.
How I use information about you
Your information is confidential, and I comply with legal obligations and guidelines from the The Academy of Modern Applied Psychology. I may use your personal information to do the following:
Provide you with information you have requested or that I feel might be of interest to you.
Respond to direct requests where you contact me with a query.
Keep you safe; if I reasonably think you (or someone else) is at risk of serious harm or abuse.
For bookings and payment reasons.
Conduct polls, surveys, and market research. I may invite you to take part so I can improve my website or the services I provide.
Sign you up to a mailing list you requested to join.
To let you know about any important changes to my website or services.
Sharing your personal information with third parties
I will only use your personal information for the purposes for which it was obtained in the first place. I will not sell it or share it with any third parties. However, if in my professional opinion there was an immediate and serious risk that you might harm yourself or someone else, then I may have to share your personal information with a third party such as the emergency services, possibly without first obtaining your consent. I would only share information that is relevant and necessary. It is possible that your personal information may be requested by a Court of Law, Coroner’s Office, or Professional Body in which circumstances you may have limited or no rights of refusal.
Your rights and managing your own data.
You are entitled to make a ‘data subject access request’ to receive a copy of your data up until 3 months after your therapy session terminates. After this period all information I hold will be securely disposed of. If you would like to make a request, please contact me and I will arrange to securely send you the information. There may be a small nominal charge for this. I can refuse the request if your personal information is needed in the defence of exercise of legal claims. You can ask for corrections to be made to the information I hold or for your personal information to be deleted at any time until the information is deleted.
Use of website cookies.
My website uses cookies and requests the web browser create a small text file with a small amount of information, which it can access whilst you are viewing my website. This helps me give you an enhanced experience and enables me to improve my services. It is possible to switch off cookies by setting your browser preferences; however, this may result in a loss of functionality of my website. For more information see www.aboutcookies.org.uk
Links to other websites
My website and online platforms may contain links to websites run by other organisations. I am not responsible for the privacy policies and practices of other websites or those which have linked to my website and online platforms. Please read their individual policies regarding your privacy.
Keeping your personal information safe
I record brief factual notes of our work together which is kept in a confidential and secure location. I also keep your personal data in electronic form which is stored on computer devices using password protected systems which only I can access. There are, however, inherent risks to passing information over electronic networks such as email or websites, and I cannot guarantee the security of any data handled in this way. I do save your phone number on my telephone device; these number can only be accessed by myself. In the event of a loss of my phone, I have a system which blocks my phone immediately so no numbers can be accessed.
Length of storage of your personal information
I am committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected and in line with the law. For my insurance requirements, your records are held securely for a period of 3 months. After this time, all information relating to you is safely destroyed.
CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. I may charge you a small fee for this service.
The right to rectification – You have the right to request that I correct any information you believe is inaccurate. You also have the right to request that I complete the information you believe is incomplete.
The right to erasure – You have the right to request that I erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to my processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that I transfer the data that I have collected to another organ20isation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact me.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Renee Jeffery Holistic Counselling Therapies does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on my website, we strongly encourage you to contact me immediately and I will do my best efforts to promptly remove such information from my records.
Privacy Policy changes
This Privacy Policy may change from time to time, so please check this occasionally to see if there have been any updates or changes, and that you are happy with them.
Making a complaint
All complaints can be forwarded to me at complaints@reneejeffery.co.uk, I will do my best to address these as soon as possible